About the Course
You will learn effective communication and active listening, complaint handling and conflict resolution, cultural awareness and sensitivity, service recovery and problem-solving, product knowledge and sales techniques, and customer loyalty and relationship building. The course emphasizes practical, hands-on training to prepare you for real-world customer interactions.
Course Coordinator
David Thompson
This program trains you in customer service excellence for the tourism and hospitality industries. You will learn how to communicate effectively, handle customer inquiries, resolve complaints, and create memorable guest experiences. The program includes practical training in customer service settings and workplace learning with tourism and hospitality businesses. Customer service skills are essential across all sectors of New Zealand's tourism and hospitality industry. Graduates are prepared for roles in hotels, resorts, tour operators, visitor centers, retail, and other customer-facing positions.
Free for New Zealand citizens and residents | Full Course: $13,500 NZD (approx. $8,200 USD) for International students